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Shipping Carriers
Our primary shipping service is UPS Ground and FedEx Home or Ground Delivery. Orders placed for small non-novelty items may be shipped USPS Priority Mail. Novelty items, which need to be shipped ground service, include fuse, smoke, and all novelty items listed under the novelty category. Please remember all novelty items cannot be expedited in any way.
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Delivery Time
Packages are normally shipped within 1-2 business days. From months May through July, packages may take 3-4 business days (or more) to ship as this is our busiest time of year. In order to receive your orders before the 4th of July, please order at least two weeks beforehand. UPS Ground may take 5-7 business days to receive, depending on distance from shipping location, we are located in PA. Please allow your order enough time to get to you before the 4th as packages do get held up sometimes and we are not responsible if it doesn't make it on time. USPS Priority Mail, if items are eligible, may take 1-3 days depending on distance from shipping location. Additionally, please note that delivery time is also based on "business" days. FedEx can be two-day shipping for most areas, but please remember that that is not guaranteed, and you are not paying extra for "1-day or 2-day shipping", you are just being charged for regular shipping, that's just their ETA. We will not issue refunds for late delivery. UPS & FedEx pick up is only Mon-Fri. You will find the estimated delivery day with your tracking number. Please note that the delivery date provided to you with your tracking number is also an ETA, it is not guaranteed to be delivered that day. We do not offer expedited, or overnight shipping.
Approximately:
West Coast: 5-7 business days
Midwest: 4-5 business days
South: 3-4 business days
East Coast: 1-3 business days
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Tracking
Best way to check your tracking is entering it in Google. Remember we use
UPS, FedEx and occasionally USPS. If an error pops up while trying to track your package it is either because you are trying to track a FedEx tracking number with UPS, for example, or it is because we provided you a
tracking number, but the carriers haven't picked up, so you won't be able to track it until they do.
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Change of address
If you need to change your address and your order has not shipped out yet, you MUST call us first! This is the best way to ensure your order can be corrected.
If your order has shipped already and you need to change your address, you must contact us, and we will contact the shipping carrier. You will be responsible for the "change of address" fee. This fee goes directly to the shipping carrier. Please note, there is no guarantee that the package address will be changed in time for delivery.
- Problem with delivery
If your package is marked as delivered, but you do not have it, you must file a claim with UPS or FedEx. Most of them upload pictures for proof of delivery so you will need to bring it up with the carrier. We do not reship items that have photo proof. We are not responsible for "stolen" or "misplaced" packages, especially the ones with photo proof. If you believe your package was stolen, you must call your local authority.
If there is a delay in shipping, you will need to contact the carrier and possibly file and claim. We have no control over the package once it leaves here so unfortunately, we wouldn't know the reasoning for the delay. If your package isn't located and UPS closes the claim, we will then reship your items.
If your tracking says "attempt of delivery" you must call the carrier. We can only see what you see with the tracking and won't be able to provide them with information they might need to deliver to your house.
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Shipping to Hawaii
We cannot ship any fuse or novelty items (like snaps, sparklers, smoke) to Hawaii. Orders will automatically be cancelled and refunded.
Shipping takes 7-10 business days
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International Shipping
We do not offer international shipping at this time.
