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Phone: 570-646-9029
Fax: 845-230-6693
Hours: 10AM to 5PM EST
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Shipping Policy

  • Shipping Carriers

    Our primary shipping service is FedEx Ground, FedEx Home Delivery & USPS. Orders placed for businesses will ship FedEx Ground, residential packages will ship FedEx Home Delivery, and small non-novelty items will be shipped USPS Priority Mail. Novelty items, which need to be shipped ground service, include fuse, smoke, and all novelty items listed under the novelty category. Please remember all novelty items cannot be expedited in any way.

  • Delivery Time

    Packages are normally shipped next business day, unless an item is backordered or on pre sale. From months April through July, packages may take an extra day as this is our busiest time of year. In order to receive your orders before the 4th of July, please order at least two weeks beforehand. FedEx Ground and FedEx Home Delivery may take 5-7 business days to receive, depending on distance from shipping location. USPS Priority Mail, if items are eligible, may take 1-3 days depending on distance from shipping location. If customers supply a PO Box as their delivery address, and includes novelty items, the package will ship USPS Parcel Select. USPS Parcel Select, depending on distance from shipping location, may take 7-14 business days to receive. Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

  • Free Shipping Offers

    Throughout the year, Pyro Direct may offer free shipping offers. Shipping offers may have a standard over a certain amount spent, or an offer code given through our promotional emails. In order to receive these codes, you would have to hold an account.

  • Calculating Cost

    Shipping costs are calculated on the website automatically during checkout based on the weight of the items you are purchasing, and the size of the box needed to ship. Shipping costs have slightly gone up as FedEx, our main shipping carrier, has changed the way they are billing. If you have a problem with the shipping quote, or would like to receive a cheaper quote please call us so we can figure this out. Normally the cheapest way to ship is USPS Parcel Select, which stated above, can take 7-14 business days.

  • International Shipping

    We do offer international shipping on certain products. Non-novelty items are the only items we are legally allowed to ship internationally. Shipping times also depend on to where this is to be shipped. If you are interested in international shipping, please submit the form under international customers at the top of the home page.